The VoIP phone service provider for small businesses, Voiply, launches AI Receptionist to help small businesses stop losing revenue to calls that go unanswered after hours or during busy periods.
Pittsburgh, PA (PRUnderground) June 2nd, 2026
Voiply, a national provider of Voice over Internet Protocol (VoIP) phone service for residential and business customers, has introduced AI Receptionist as a premium add-on to its Hosted PBX Premier Plan. The phone service provider’s feature provides small businesses with an automated voice agent that answers every incoming call in real time, regardless of the hour or how busy the team may be. The release targets one of the most common and costly gaps in small business communication: calls that ring through to voicemail, or simply disconnect, because no one was available to answer.
Research from Ambs Call Center found that a single missed call costs the average business $12.15, with annual losses for small and medium-sized businesses often exceeding $26,000.¹ A separate survey from Vida, published in Entrepreneur, found that 42% of small and medium-sized businesses estimate they lose at least $500 each month to unanswered calls.² Voiply’s AI Receptionist feature responds to callers the moment a live team member cannot, handling common inquiries, directing calls to the right place, and keeping customers engaged instead of sending them to a competitor.
The add-on operates as an after-hours answering layer, though it activates any time call volume exceeds what a business team can manage in the moment. Available through Voiply’s Hosted PBX Premier Plan, AI Receptionist runs on the same NetSapiens-backed infrastructure that integrates with hundreds of customer relationship management systems. Customers get enterprise-level call handling without the overhead of dedicated staff or third-party answering services, and setup follows Voiply’s standard plug-and-play approach with no technical configuration required.
“We built AI Receptionist because our small business customers were telling us the same thing over and over: they were losing calls they should have won,” said Shea Georgetti, CEO and Co-Founder of Voiply. “Most of those calls happen after hours, during lunch, or on days when the team is slammed. AI Receptionist closes that gap without requiring complicated setup or extra headcount.”
AI Receptionist joins a growing lineup of business communication tools from Voiply, alongside branded calling through Rich Call Data technology, cloud PBX, and online fax service. The feature is available now as a premium add-on for businesses on the Hosted PBX Premier Plan. To learn more about plans and pricing, visit Voiply.com.
¹https://www.cbs42.com/business/press-releases/ein-presswire/841267054/the-real-cost-of-a-missed-call-new-ambs-call-center-report-shows-how-much-businesses-lose/
²https://www.entrepreneur.com/growing-a-business/stop-losing-500-a-month-the-mistake-starts-with
About Voiply, LLC
Voiply is a budget-friendly VoIP phone service provider offering simple, reliable communication solutions for both home and business customers, backed by 24/7 support and easy setup. Founded in 2012, the company focuses on delivering quality VoIP services with clear calling and dependable connectivity to help users stay connected affordably.
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Original Press Release.
